FAQ

How long will it take to receive my order? All orders are processed within 24 hours Monday - Friday. Orders placed on the weekends ship out the next business day, Monday. Ship time for U.S. orders is 2-5 business days depending on your location/shipping method and the efficiency of your selected shipping carrier. International shipping outside the United States within 7-14 business days.

What is the return and exchange policy? We accept exchanges or store credit only up to 5 days from the date the tracking number states it was delivered. We do not issue refunds for returns. Returns must be within 5 days starting the date it was delivered. 

I’m missing an item or my items arrived damaged or with a defect! Please email us support@shopgirlswonderland.com as soon as possible with images attached. We will not accept claims if a week has passed from delivery date. 

My package has been lost/stolen. What should I do? Please make sure to submit the correct shipping address AND the correct email address when placing your order. You will automatically receive an email confirmation confirming your order within 1 hour of you placing the order. IF you do NOT receive an email confirmation with the tracking number within 24 hours please contact us at support@shopgirlswonderland.com or send us a DM on instagram @girlswonderlandboutique. We are not responsible for packages that are lost/stolen once your package leaves our premises we are not responsible for them as USPS, UPS, or DHL is a shipping service that you agree to allow us to send for you. If your item was delivered according to the tracking number but you did not receive your order WE ARE NOT RESPONSIBLE, that is between you and the shipping carrier. Once we have fulfilled and shipped out your order it is between you and the shipping carrier to handle any claims/issues. However, we will do our best to help you find your package since each order comes with a tracking number. 

When do you restock styles/sizes? All styles are limited in quantity and sizing. Once an item sells out we typically do not restock. However, if we do have a restock coming we will notify our customers on restocks via email or social media platforms. Please subscribe to our mailing list and follow us on all social media platforms at @girlswonderlandboutique

Do you have a size chart? We do have a basic size chart but the styles vary in measurements. If you would like exact measurements for a specific size, please email us. 

For any additional questions please email us  support@shopgirlswonderland.com

Girls Wonderland Boutique Team ♥